Frequently Asked Questions

Absolutely. The free plan is for life and allows a content creator to publish one Experience at a time to an audience of their choice. Once you are ready to step up your reach, you can provide your credit card information and upgrade to a monthly paid subscription and cancel anytime.
Great question. Cassava enables content authors to create and publish training programs for their member audiences. We favor an immersive and live walkthrough of all facets of Cassava over the traditional boring help documentation that no one reads. To this end, we kick things off by pubishing our demo to your channel for a first-hand experience of the value proposition.
Today you can publish your Experiences to Slack, Microsoft Teams, and Webex based on your membership plan1. More distribution channels are on the roadmap. The good news is that any Experience you create today is guaranteed to be compatible with future channels with little to no changes on your part. Do let us know if you have a favorite channel in mind.
1. Previews are always available across all configured channels regardless of publishing limits.

To start, register your platform of choice with Cassava. This action creates a tenant account in Cassava on your behalf. The OAuth security protcol is the primary model use with registration.

Microsoft Teams also allows registration to be invoked separately from the Teams Store. Microsoft Teams admins may need to set a custom policy upfront for Cassava, depending on the organization's rules regarding third-party apps.

Webex requires the installation of our Integration. The Integration automatically adds our Bot for 1:1 messaging.

We take a progressive approach when requesting rights to resources for our Bot to perform its tasks. We request the minimum scopes to begin and then as needed in the context of the operation.

Aditional platforms can be linked to your account at any point via the Settings page.

That is a fair question indeed. Publishing previews to your distribution channels early and often allows you to review layouts for correctness ahead of final distribution. You can preview the content for a Round across all your configured platforms. This early peek behind the scenes does not support user interaction, but we more than makeup for this limitation by rendering all the possible variations at once. For example, a preview of the Overview round also includes layouts for all Disciplines. We properly sequence all content in live mode in response to user interaction.
Yes, we support a limited set of Markdown. Tags are rendered in the style appropriate for each distribution channel.
Style Markdown Example Note
Bold*text*text
Italic_text_text
Inline`text`textDefault to italics in Microsoft Teams and Webex.
Link<url|label>CassavaThe url must begin with one of these protocols: http, https, www, or mailto.
Emoji:shortcode::smile:The unicode variant, such as 😄, can be used in place of the short code.
Blockquote>line 1\n>line 2The block is indented without a leading line in Microsoft Teams
Unordered list-Item 1\n-Item 2
  • Item 1
  • Item 2
The list of supported emojis can be found at https://github.com/iamcal/emoji-data.
Message size limits vary across distribution channels. Generally, it is best to keep messages brief and use Attachments as well as Featured Images & Videos to elaborate. Keep these ideas top of mind as you decompose your subject matter into discrete Disciplines and Principles.
Channel Limit
Slack3,001 characters
Microsoft Teams28KB or roughly 28672 characters
WebexAround 22KB
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